AI Support,Speaks Thai
Three modules running in parallel — real-time chat, nightly batch processing, and proactive outreach. 11 Southeast Asian languages, powered by Claude.
Three modules, always running.
Each one essential.
Real-time Chat Engine
Triggered the moment a user reaches out. Long-context injection is the core — every session loads the full brand playbook, conversation history, and product manual. This is the foundation of accurate support. Non-negotiable.
Nightly Batch Processor
Runs automatically while your team sleeps. Summarizes all customer conversations, drafts next-day channel content, refreshes the knowledge base, and detects emerging sentiment trends across your entire user base.
Proactive Outreach Engine
Don't wait for customers to ask. Scans all order states and user signals, generates personalized notifications at scale, and automatically crafts retention campaigns for high-churn-risk users.
Multilingual Knowledge Hub
When your product library or policy set updates, documents are automatically translated and synced across 11 language versions of the knowledge base. Batch re-embedding on every update ensures consistency.
Three steps to go live.
As fast as same day.
Southeast Asian
languages, native.
Not machine translation — genuine localized AI. Thai, Vietnamese, Malay, and 8 more languages have all passed native-speaker fluency tests. This capability is unique to Claude.
Numbers, not promises.
Plugs into everything
you already use.
Shopee, Lazada, LINE, WhatsApp — all major Southeast Asian platforms covered, out of the box.
Not a preference.
A technical necessity.
We tested every major model on the market. Claude's combined performance across Southeast Asian multilingual quality, long-context stability, and instruction following made it the only viable choice for our architecture.
200K context window is an architectural requirement
Module B's nightly analysis needs to ingest thousands of conversations from a single enterprise in one pass. GPT-4o's 128K window forces chunking, which breaks logical continuity across sessions.
Instruction-following stability
100,000 proactive notifications must be generated 100% on-brand, every time. Claude's instruction adherence in long batch jobs is measurably more consistent than other models.
Southeast Asian language quality
In human evaluations with native speakers of Thai, Vietnamese, and Malay, Claude ranked first for comprehension and generation quality. 11-language knowledge base sync depends on this capability.
Knowledge base sync accuracy
When translating product docs into 11 languages, Claude preserves technical terminology, brand voice, and formatting. Other models tend to drift semantically on low-resource languages.
Every module
solves a real problem.
Real-time Chat Engine
The moment a user reaches out, the AI loads the full brand playbook, conversation history, and product manual — ensuring every response is accurate, on-brand, and contextually aware. No shift scheduling, always on.
- Auto-detects user language, switches seamlessly across 11 SEA languages
- Long-context injection keeps conversations coherent across sessions
- Reads live order, logistics, and account status in real time
- Sensitive issues auto-escalate to human agents with full context handoff
"In the first week after launch, our Thailand support team's ticket volume dropped 60%. The AI's accuracy far exceeded our expectations — customers didn't even realize they were talking to a machine."
Zhang Wei
Head of Customer Support, Southeast Asia Cross-border E-commerce
Ticket volume down 60%
Trusted by
Simple, transparent
pricing
No hidden fees. No surprise token bills. A flat monthly rate you can plan around.
Starter
For small teams validating AI support value
- Real-time chat module (Module A)
- 3 languages supported
- 5,000 conversations / month
- 1 knowledge base
- Email support
- Standard API access
Business
All modules unlocked for scaling teams
- All 4 modules
- 11 languages supported
- Unlimited conversations
- Multi-knowledge base management
- Nightly batch processing
- Proactive outreach engine
- Dedicated customer success manager
- 99.9% SLA guarantee
Enterprise
For large organizations with custom requirements
- Everything in Business
- Private deployment option
- Custom model fine-tuning
- Dedicated data isolation
- 24/7 dedicated support
- Compliance audit reports
- Custom SLA agreement
- Custom contract terms
All plans include HTTPS, DDoS protection, and automatic updates. Compare all features
Ready to let AI
handle your support?
Join 28 Southeast Asian enterprises using SEA FAN AI for 24/7 full-language customer support. 14-day free trial, no credit card required.
No credit card · Live same day · Dedicated onboarding support